FAQ

Electronic nicotine delivery systems are now included under the Prevent All Cigarette Trafficking Act. (PACT) Recently, the “Consolidated Appropriations Act of 2021” was signed into law on Dec. 27,2020 at U.S federal level. As part of this law, the PACT Act was amended to now include electronic delivery systems (ENDS), in addition to cigarettes, smokeless, and roll-your-own tobacco. The law is intended to prevent online sales to minors and streamline tax compliance. This act is referred to as the vape mail ban by vaping industry, but its effects will be much more acute on online sellers since not only USPS is asked to profound new regulations on shipping, but All the major privately owned shipping companies such as UPS, FedEx and DHL voluntarily stepped back on mailing vape products to residential addresses in accordance with the PACT Act. Ozar Vapor has long been focused on compliance, and all of our sales are in strict accordance with federal rules and regulations.

At Ozar Vapor, we are bound to serve our valued customers while complying with the Federal laws. Due to new federal regulations and PACT act, online sales will be paused from Sunday, April 25, until further notice. The last day to purchase online will be Saturday, April 24. We are actively working to find the best possible delivery solution and will resolve it soon. In the beginning, we might not able to serve to the whole country or our entire customer base. However, as these carriers’ coverage expands, we will email you to confirm that we can ship to you again.

You can purchase Ozar Vapor products at your nearest store using our Store Locator During online sales are paused.

At Ozar Vapor, we are bound to serve our valued customers while complying with Federal laws. Unfortunately, we will be expected to pause the shipping from our online store effective April 25th, 2021 until further notice. We assure you that we are working hard to find a law-compliant and best shipping preference for you as soon as possible. During the pause period, you can access to complete content of OzarVapor.com including support, FAQs and can ask all questions and concerns you have.

At Ozar Vapor, we are diligently working towards finding a new delivery partner who can comply with the requirements of the new laws. Once we established new delivery solution, you can start buying.

Warning: This product does not claim to be an alternative to smoking and has not been tested for smoking cessation. This product is intended to be used by an individual, who is of legal age or above. The use of this product is prohibited for children, any female who is pregnant or breastfeeding, and any individual with diabetes, high blood pressure, or heart disease. The use of this product is prohibited for any individual with a risk of heart disease. Any person who is on medication for asthma or depression must refrain from the use of this product. This product contains nicotine, which can be addictive. Nicotine is extremely toxic if swallowed, inhaled or comes in contact with the skin. Consumption of nicotine can cause high blood pressure and escalate heartbeat. Nicotine can cause stomach pain, dizziness and nausea. Any person with an existing respiratory condition must not inhale this product. The cartridges contain non-vaporized concentrated ingredients, which can be poisonous if ingested. California Proposition 65: The use of this product can result in exposure to chemicals (Glycidol), identified for causing cancer, and (Nicotine) birth defects or other fertility issues. For further information, please visit www.P65Warnings.ca.gov. Consult with the product information guide available inside the packaging of your Ozar Vapor e-vapor kit for further details about Ozar Vapor product warning and instructions, or visit https://OzarVapor.com for more information about Ozar Vapor products.

Our shipping services are impacted due to the current pandemic, It might have a significant delay in processing. Once the order is ready to ship and you will receive an email with the tracking information. Once the order is shipped out, we are unable to change the shipping address or any related information. Shipping packages will be in standard packaging. Ozar Vapor is not responsible for any kind of loss/Damage once the package is shipped out of our facility.

Shipping Rates

	Rates	Total (excluding Tax & Rewards)
USPS Priority with Signature
	$14.99	$49.99 and Below
	$9.99	$50.00 - $99.99
	$2.99	$100.00 and Above
USPS Priority with Adult Signature
	$16.99	$49.99 and Below
	$11.99	$50.00 - $99.99
	$3.99	$100.00 and Above
USPS Ground with Signature
	$12.99	$49.99 and Below
	$7.99	$50.00 - $99.99
	Free	$100.00 and Above
USPS Ground with Adult Signature
	$14.99	$49.99 and Below
	$9.99	$50.00 - $99.99
	Free	$100.00 and Above

Ozar Vapor products can only be bought and shipped within the U.S territories.

If you do not receive your order or shipment, contact the local post office for more details about the shipment. It is recommended to check with neighbors or nearby place or person. Check parcel before you received it, if it is damaged don’t sign for it and return to the courier to return back. If you find damaged parcel after it is delivered please contact Ozar Vapor customer service team within 48 hours of the date of delivery. Failure to do so may result in the exclusion of the return/exchange policy.

USPS (United States Postal Service) With Adult Signature required. Time frame: 7-10 business days due to COVID-19(depends on region)

Yes definitely! Generally, System will send the auto-generated shipping email following to order confirmation once the order shipped from our shipping facility. You can track the shipment on the shipping carrier website by entering the tracking no or shipping info sent to you.

You Must be 21 or older to purchase from us. All vape pod and vape cartridge flavors except menthol and tobacco are banned. Disposables, refillable vape pods, e-juices and open tank devices not impacted by new federal regulations. Last day to order banned vaping products is January 31st, 2020. CHICAGO FLAVOR BAN Flavored eliquids that contain nicotine can no longer be shipped to Chicago Flavored disposable vapes that contain nicotine can no longer be shipped to Chicago Flavored eliquids that do not contain nicotine can still be shipped Tobacco eliquids than contain nicotine are still permitted Vaping hardware such as coils, batteries and e-cigarettes are still permitted Does not impact suburban Cook County NEW YORK CITY VAPE BAN AND RESTRICTIONS Beginning on July 1st, 2020 we will be unable to ship any vape products to the state of New York or New York City. SAN FRANCISCO FLAVOR BAN We will no longer ship orders to San Francisco, CA All vape and vapor products are prohibited. These rules apply to online orders. Ordinance signed by Mayor of July 1st, 2019 NEW YORK FLAVOR BAN Starting July 1, 2020, we will be unable to ship any vaping products to the state of New York NEW JERSEY FLAVOR BAN New Jersey Flavor ban takes effect on 4/20/2020 Last day to order: 4/17/2020 Only tobacco ejuices, pods and flavors permitted. MASSACHUSETTS VAPE BAN The total vape ban was lifted on 12/11/2019 A signature from an adult 21 or older will be required upon delivery. Only tobacco vapes with a nicotine strength of less than 3.5 percent are permitted. RHODE ISLAND FLAVOR BAN All nicotine ejuice flavors banned except tobacco. Tobacco cartridges, pods, and ejuices still permitted. Hardware and accessories not affected. These rules apply to online orders. CONNECTICUT Pending vape ban. Details to be determined. MICHIGAN FLAVOR BAN We are accepting and shipping orders to Michigan until further notice. Court of Claims Judge Cynthia Stephens blocked Michigan flavor ban. Cited evidence that adults may revert to using even more harmful tobacco products. Argued states delayed implementation undercut argument that an actual health emergency was what prompted flavor ban. “This is not a final order and it neither resolves the last pending claim nor closes the case.” WASHINGTON FLAVOR BAN We will accept and ship orders to Washington, beginning on 2/8/2020. The Washington flavor ban is expiring on 2/8/2020. We will accept orders from Washington pending future legislation. OREGON VAPE BAN We are accepting and shipping orders to Oregon until further notice. Appellate Court placed a temporary stay on flavor ban. The Oregon Court of Appeals ruling applies only to tobacco-based vaping products. It leaves the ban in place on marijuana vaping products regulated by the Oregon Liquor Control Commission. UTAH FLAVOR BAN We are accepting orders to Utah until further notice District Court Judge Keith Kelly overturned Utah’s emergency rule to ban flavored vaping products. The rules imposed by the Utah Department of Health are no longer in effect while the lawsuit continues. This is not a permanent decision. MONTANA FLAVOR BAN The Montana Flavor Ban was lifted on 4/15/2020.

As a result of the PACT Act, FedEx and UPS can no longer ship vaping products. Ozar Vapor complies with all federal and state-specific laws and regulations. Please see below for a list of state-based restrictions related to vaping products. We are currently unable to ship to the following states: • Alaska • Arkansas • Colorado • Georgia • Hawaii • Maine • New Hampshire • North Carolina • South Dakota • Utah • Vermont We are also unable to ship to U.S. territories: • Guam • North Marianas • American Samoa • Puerto Rico • U.S. Virgin Islands We cannot ship to APO/FPO/AE military addresses. The following states/cities prohibit the use of any discounts/coupons, price reduction promotions, or price rebates for vapor products: • Chicago, Illinois • Massachusetts • New Jersey • New York Additional Restrictions and Flavor Bans Chicago, Illinois, has temporarily banned the sale of flavored nicotine products, including menthol. This ban does not include flavored nicotine-free products. Massachusetts has enacted a temporary ban on the online sale of flavored nicotine products, including menthol, and any product with a nicotine strength over 35mg. Maryland has temporarily banned the sale of flavored disposables. New Jersey has also banned the sale of flavored nicotine products, including menthol and any nicotine-free items (excluding tobacco). New York prohibits the online sale of any vaping products that contain liquid. Philadelphia, Pennsylvania, has enacted a ban on flavored nicotine products, including menthol. This ban does not include nicotine-free liquid. The city also prohibits the online sale of e-liquid that contains nicotine salt. San Francisco, California, has enacted a temporary ban on the sale of all vaping products. Products sold at nominal cost are not allowed in Wisconsin and Minnesota. Customers in these states will be charged full price. The following states/cities have enacted a temporary ban on the sale of flavored vaping products: • Aspen, Colorado* • Boulder, Colorado* • Carbondale, Colorado • Los Angeles, California* • San Diego, California* (excludes tobacco-free nicotine and nicotine-free products) • Rhode Island* *Includes menthol Additionally, if shipping to Boulder, Colorado, then you cannot purchase more than 2 electronic cigarettes in a 24-hour period or more than 4 vaping products in a 24-hour period. Please note that due to Proposition EE, we have temporarily suspended sales to all cities in Colorado. If you are in the state of California, you will receive a phone call from us after 5 PM to confirm your order. If you have any questions, please reach out to our Customer support for more information. Flavored products are defined as any product that is not “tobacco” flavored. If the product you are trying to purchase is restricted in your state/locality, you will receive a message during the checkout process, and you will be unable to submit your order until removing the restricted product from your basket.

Once you placed an order online, generally you will receive order confirmation and other order details to your email. Note: if you do not receive email, please wait for 2-5 minutes or check your junk email box.

If you do not receive an email, please wait for 2-5 minutes or check your junk mail box. For further assistance, you can email us at info@OzarVapor.com.

Generally, System will send the auto-generated shipping email following to order confirmation once the order shipped from our shipping facility. You can track the shipment on the shipping carrier website by entering the tracking no. or shipping info sent to you.

Once an order placed, it can’t be altered in any circumstances. If you want to cancel the order, please email it to support@OzarVapor.com within one hour of the order placed. Someone from customer service will contact you for further assistance or address the issues.

Refund is only available for the products that have been unused or new. To avoid issues with a return in order to get a refund, the product must be returned to Ozar Vapor return center within 15 days of purchase or date of receipt. The broken seal cannot be honored in order to issue the refund. Ozar Vapor does not offer a money back guarantee.

Please allow 2-3 weeks refunds to be processed

Before sending the product back, you have to create an account on the website. It helps us to verify the age and expedite the return. It is recommended to mention full contact detail in return package for further assistance from our return department.

No problem. You can contact the customer support team by email at support@OzarVapor.com for further assistance.

Please email at support@OzarVapor.com or info@OzarVapor.com

Please check the connection between the USB charger and power source in terms of properly connected and incoming power on/off Clean the Ozar USB charger thoroughly Charge the device in a timely manner. It is recommended to discharge the device completely and charge fully to ensure the longevity of the product and its battery.

Check the connection between the device (battery) and pod. It should be well connected. The sometimes loose connection might cause the vapor producing issue. It is recommended to tap pod before inserting in device to avoid additional vapor issue Optimum vapor production can be achieved by gently drawing of puffs.

Possible reasons Aggressive puffing and squeezing of pod Pod leakage found when first puff or in new pod before use Slight leaking can be under normal use. Wipe off the pod and insert again can prevent further leaking. Gently puffing can prevent the rate of leaking pod as it not alters the liquid path to air Wipe pod before use and after opening. Wiping pod after slight leak can prevent the further leakage

In order to maintain the quality standard of the Ozar products, Ozar Vapor advises the consumer to be cautious while purchasing the product from unauthorized outlet or retailers. Ozar Vapor is not able to assist any kind of dispute in terms of refund, return or services related to counterfeit Ozar Vapor product. Warranty claims will be dishonored as a result of counterfeit device or product

Ozar Vapor TERMS AND CONDITIONS

Terms and Conditions for the use of this Website: YOU HEREBY AGREE TO COMPLY WITH THE TERMS AND CONDITIONS OF THIS WEBSITE AS A PRECONDITION FOR USE OF THIS WEBSITE. IF YOU DO NOT AGREE THEN YOU SHOULD IMMEDIATELY CEASE ANY USE OF THIS WEBSITE. Copyright and Trademark: Unless otherwise specified, all materials appearing on this Website, including the design, text, graphics, logos, icons, images, etc., and selection, arrangement, selection are the sole property of Ozar Vapor. You may access this Website for the purpose of shopping on this site or placing an order on this site and for no other purpose. The copyrights to all contents of this Website are proprietary to Ozar Vapor or its third-party licensors, and you may not reproduce and post on any other Website, modify, distribute or transmit any portion of this Website, without the express written consent of Ozar Vapor. Website Links: This Website may contain links to other sites on the Internet at are owned and operated by third parties. Ozar Vapor does not endorse, approve, certify or sponsor any linked Website unless specifically stated therein. These other sites accessible through our Website have their own privacy policies. As such, Ozar Vapor is not the owner of, does not control and is not responsible for any content of any site linked to this Website and is not responsible for the actions of third parties. Your Ozar Vapor Account: This website shall only be accessed and used by adults aged 21 and over. You acknowledge and agree that you are the legal age to purchase or consume any of Ozar Vapor’s products or to participate in any of our promotions or other offers on this Website or otherwise. If you create a Ozar Vapor account then you shall be responsible for maintaining the confidentiality of your account and password. Ozar Vapor shall not be responsible or liable for any unauthorized usage of your account. Privacy: Please review the Terms and Conditions of the Ozar Vapor Privacy Policy. Ozar Vapor keeps your personal information private and secure. When you make a purchase from our Website, the personal information that you provide is used to process your orders and to keep you updated on your orders. We may notify you of promotional offers and specials on our Website, which you may unsubscribe from. Disclaimer: PLEASE NOTE THAT YOUR USE OF THIS WEBSITE IS AT YOUR SOLE RISK. THE WEBSITE IS PROVIDED ON AN “AS IS” BASIS. OZAR VAPOR LLC RESERVES THE RIGHT TO RESTRICT OR TERMINATE YOUR ACCESS TO THE WEBSITE AT ANY TIME. OZAR VAPOR LLC EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTIES THAT MATERIAL ON THE WEBSITE IS NONINFRINGING; THAT ACCESS TO THE WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE; THAT THE WEBSITE WILL BE SECURE; OR THAT INFORMATION ON THE WEBSITE WILL BE COMPLETE, ACCURATE OR TIMELY. IF YOU DOWNLOAD ANY MATERIAL FROM THIS WEBSITE, YOU DO SO AT YOUR OWN DISCRETION AND RISK. YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL. Limitation of Liability: OZAR VAPOR LLC SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THIS WEBSITE OR ANY INFORMATION PROVIDED ON THIS WEBSITE. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. Fraudulent Activities: Fraud refers to all fraudulent transactions, unauthorized transactions, and unauthorized access. All fraudulent activity is subject to criminal prosecution. Ozar Vapor reserves the right to deactivate, disable and remove any suspicious or fraudulent account with or without notice. You are responsible for providing all accurate account information and preventing unauthorized use of your Ozar Vapor account. Ozar Vapor reserves the right to limit, reject, modify, or cancel orders that, in our sole judgment, appear to be placed by unauthorized parties, including resellers. Ozar Vapor reserves the right to refuse any order placed with us, correct any errors, inaccuracies or omissions, change or update information in connection with products offered, and modify or cancel your order, whether or not the order has been confirmed without notice to you If Ozar Vapor modifies your order, we will attempt to give you prior notice of this and provide you with the opportunity to cancel the order. If Ozar Vapor cancels your order, we will attempt to notify you. Modifications and Other Conditions: Ozar Vapor reserves the right to make changes to this Website and these Conditions at any time for any reason without any notice or obligation. By entering this Website, you will be bound by any such revisions that are made to the Terms and Conditions. By purchasing form us you agree that Ozar Vapor will not be held liable for any injuries due to vaping our products whether resulting from proper or improper use. Product Descriptions: Ozar Vapor does not warrant that the descriptions of the products other the other content on this Website is accurate, complete, reliable, current or error-free. Ozar Vapor makes no warranties to the accuracy of the content uploaded on this Website. Ozar Vapor will make all reasonable efforts to ensure that the content on the Website is updated regularly and accurate. Purchase Policy and Pricing: By purchasing products form Ozar Vapor, you certify and agree that you are over 21 years of age and that products purchased from this Website are to be used solely by persons over the age of 21. Unless noted otherwise, the prices displayed for Ozar Vapor products represents the full retail price listed. Return Policy/Cancellation: Effective February 1, 2018, please read our warranty and refund policy before placing an order. We will not offer any refunds once an order has been shipped. The default warranty period for all products is 30 days unless otherwise specified in the product description. This warranty applies to the products under normal use. Upon receipt of the product, please test the product, as the warranty period expires whether the product has been tested or not. Eligibility for refunds, repairs, or exchanges are limited to products determined to have manufacturing defects or premature failure. Products that are damaged through misuse, negligence, abuse or modified or repaired by anyone other than Ozar Vapor are not eligible for exchange. Shipping fees are non-refundable. You may cancel your order for up to one (1) hour from the time you placed your online order by emailing us at order. Ozar Vapor reserves the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information. Shipping Policy: Most orders take three (3) to five (5) days to fulfill, provided that the product ordered is in stock and delivery service is available. Shipping may take additional time based on USPS to deliver your items. Any transmit and shipping time provided by Ozar Vapor is an estimate. Ozar Vapor will try to ship packages and quickly as possible, but have not control for carrier delays and delays caused by lost packages. See more detail about shipping and handling in FAQs section. Fulfillment Errors: Requests received to correct fulfillment mistakes resulting in incorrect receipt of products or missing products or items in your order will be accepted for 14 days after the receipt of your order. Requests for missing products or items or incorrect items will not be accepted after 14 days from the date you have received your order. Severability: If any of the provisions of these Terms and Conditions shall be deemed unlawful, void or, for any reason, unenforceable, that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions. Governing Link: This Website has been designed to comply with the laws of the United States and does not represent that the content of this Website is appropriate for locations outside of the U.S. How to Contact Ozar Vapor: If you have any questions or comments about the Terms and Conditions of this Website, please Email us at info@ozarvapor.com

PRIVACY POLICY

This Website is owned and operated by Ozar Vapor. Introduction Ozar Vapor (“Ozar,” “We,” or “US”) honors your privacy and its importance in terms of protecting your personal information. Privacy policy explains the type of information we collect, store and use of it. By using the website or purchase from it, you agree that your information and content will be handled in accordance with privacy policy as described. Cookies Ozar Vapor uses cookies on this Website. Ozar Vapor does not link the information stored in cookies to any personally identifiable information you submit on our site. Ozar Vapor uses customer contact information from the registration form to send the user (username and email address) to send the user special offers and updates that Ozar Vapor may have. Registration & Information Collection A user must complete registration and create a username and password to use this Web Site. During registration the user will be required to give contact information. If your contact information changes, or you wish to deactivate your account with Ozar Vapor, you may correct, update, or deactivate by contacting us. Why we collect information We collect information for business purpose in order to improve the services, exclusive offers, improve the website, surveys, promotions and other administrative concern. What we collect We gather information about you coming from the you or devices you use. There is possibility to collect information coming from third parties those are connected directly or indirectly in terms of affiliates or have any other connection with website or application. We may collect “Person information” like contact info such as your name, date of birth, social security number, telephone number, driver’s license information, email and mailing address through · Directly from you on website or third parties in connection with website or application. · Any email correspondence with you · Your responses from online or offline surveys. Uses of Information Users, members, and affiliates of Ozar Vapor will receive periodic email notices that include exclusive special offers and information about sales, promotions, new releases, and other Ozar Vapor information. We may share of your information with our affiliates such as third-party vendors or agent, service provider, distributors and future acquisition or merger with any other company Nature and class of product requires the share the information with government agencies or legal authorities of government bodies in case of further assistance or under circumstances of law compliance. Legal Disclaimer Ozar Vapor reserves the right to disclose your personal information as required by law and when Ozar Vapor believes that disclosure is necessary to protect Ozar Vapor’s rights and/or to comply with a judicial proceeding, court order, or legal process served on Ozar Vapor. Ozar Vapor may contain links to other sites. Ozar Vapor is not responsible for the privacy practices or the content of these websites. Ozar Vapor uses a secure online ordering system that enables clients to purchase Ozar Vapor’s products online. Financial information that is collected and entered is used only to bill the User for products and services. Ozar Vapor does not use your personal financial information for any other reason. Security Ozar Vapor follows generally accepted industry standards to protect any personal information that is submitted to us. While Ozar Vapor cannot guarantee absolute security, Ozar Vapor will strive to use commercially acceptable means to protect your personal information. Our website supports the standard security measures and method in accordance to secure the data and other personal details Age of consent For use of the Ozar Vapor products, a person must be of legal age of smoking in accordance with each state law and tobacco product regulations. By using this website, you agree that you are of legal age of smoking in your state or residence and compliance the state law of tobacco product usage regulation. You understand that providing false information may lead to violation of law. California privacy rights In accordance of California civil code section 1798.83, a California residence have a right to obtain information like who we disclose the information in terms of marketing purpose, direct emailing and other marketing ways, once a year with free of charge. Changes to Privacy Statement Changes to the privacy policy will be posted here, or any other place that Ozar Vapor deems appropriate. Ozar Vapor reserves the right to modify this privacy statement at any time.

Minimum age of 21years or older requires to purchase Ozar Vapor products from OzarVapor.com Warranties will be honored for Ozar Vapor products purchased from retail location for customer who are of legal age in their states.